Elitmus Ahmedabad

Can you provide me the details of the Technical Support post for which eLitmus made recruitment in 2013 for Meditab Software (India) Pvt. Ltd in Ahmedabad?

The details of the Technical Support post for which eLitmus made recruitment in 2013 for Meditab Software (India) Pvt. Ltd in Ahmedabad are as follows:


Company:
Meditab Software (India) Pvt. Ltd

Position:
Technical Support

Job location:
Ahmedabad

Event date:
19 Apr 2013

Last date to apply:
17 Apr 2013

Salary offered:
₹ 3,00,000

Experience required:
Fresher

Eligibility:
- 2011 and 2012 batch BE/BTech/MCA
- Good pH score
- Good academic record

Job requirements:
- One would be able to work independently and efficiently to meet deadlines.
- One would be able to promptly answer support related email, phone calls and other electronic communications.
- One would be self motivated, detail-oriented and organized.
- One would have experience with hardware and software issues.
- One would be proficient in Internet related applications such as E-Mail clients, FTP clients and Web Browsers.
- One would have excellent communication (oral and written), interpersonal, organizational, and presentation skills.


Job description:
- One would be providing client support and technical issue resolution via E-Mail, phone and other electronic medium.
- One would be talking clients through a series of actions either face to face or over the telephone to help set up systems or resolve issues.
- One would be installing and configuring software and applications.
- Troubleshooting system and network problems and diagnosing and solving hardware/software faults.
- One would be able for logging client queries.
- One would be able to analyzing call logs to spot trends and underlying issues.
- One would be responding within agreed time limits to call-outs; Working continuously on a task until completion (or referral to third parties, if appropriate).
- One would be prioritizing and managing many open cases at one time.
- One would be rapidly establishing a good working relationship with customers and other professionals, e.g., software developers.
- One would be supporting the roll-out of new applications.
- One would be maintaining and monitoring the application functionalities.
- One would be following diagrams and written instructions to repair a fault or set up a system.


eLitmus recruitment in 2013 for Meditab Software (India) Pvt. Ltd in Ahmedabad

__________________
Answered By StudyChaCha Member