State Bank of Hyderabad Grievance Cell

Can you tell me the process to make complain in the Grievance Cell of State Bank of Hyderabad as I am not happy with their delaying of my payment every time?

The State Bank of Hyderabad believes that providing prompt and efficient service is essential not only to attract new customers, but also to retain existing ones.

The policy document aims at minimizing instances of customer complaints and grievances through proper service delivery review mechanism and to ensure prompt redressal of customer complaints and grievances.

The Bank’s policy on grievances redressal follows the under noted principles:
I. Customers be treated fairly at all times
II. Complaints raised by customers are dealt with courtesy and on time.
III. Customers are fully informed of avenues to escalate their complaints/grievances within the organization and their rights to alternative remedy, if they are not fully satisfied with the response of the bank to their complaints.
IV. Bank will treat all complaints efficiently and fairly as they can damage the bank’s reputation and business if handled otherwise.
V. The bank employees must work in good faith and without prejudice to the interests of the customer.

The process to make complain in the Grievance Cell of State Bank of Hyderabad is as follows:

Visit the official website of State Bank of Hyderabad

Click to “Complaint Form” under “Online Services” at the bottom of the home page

On the new page, fill in all the required details and submit

That page will look like this:

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Answered By StudyChaCha Member