Complaint against BPCL Petrol Pump

Hi I am interested in having the information about the new consumer feedback service offered by BPCL and process to lodge a complaint against BPCL Fuel Station?

At Bharat Petroleum, clients and their comfort are necessary to all the business operations. Client centricity being one of the center values, the attempt is to create and convey different items and administrations which make things straightforward for purchasers. With a similar objective, it has presented BPCL Customer Care SmartLine (1800 22 4344), a solitary window framework to listen to inquiries, proposals, criticism and compliments identified with any of the items and offerings.

SmartLine is the all India contact community for purchasers crosswise over four advertising SBUs i.e. Retail (Petrol Pumps), LPG, Lubes, I&C, Aviation. SmartLine likewise works as a 24x7 Emergency Helpline(Gas Leakage) to give prompt help. This Toll-Free number is a direct interface amongst clients and field groups through which clients can associate with BPCL whenever. The framework is configured to the point that a SMS/Email affirmation is activated at the season of enlistment and conclusion of a client collaboration.

The BPCL SmartLine, 1800-22-4344, is relied upon to set another benchmark in client benefit and give constant evaluation of administration principles crosswise over various urban communities for all touch focuses. At Bharat Petroleum, all is set to live upto the slogan for BPCL SmartLine – "Ek Call Sab Solve".

Please follow the below steps to lodge a complaint against BPCL Fuel Station

Visit the official website of BPCL which looks like



On the bottom right of the page you will find the link for Feedback/Complaints please click on it

You will be directed to another page which looks likes




On this page you will find the links to the links for different business of BPCLfor which you can lodge complaints for.

Please scroll down on the page and on the left you wil see the link for Fuel Station, lease click.

You will be directed to another page which looks like



On this page you will need to enter the requisite data to lodge a complaint.

Please follow the process in future as well.

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Answered By StudyChaCha Member