MBA Project on Taj Hotels

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Introduction to TAJ

The Indian Hotels Company Limited (IHCL) is branded TAJ Hotels Resorts and Palaces part of the Tata Group.
TAJ Hotels Resort and Palace own and operate:
76 Hotels
7 Palaces
6 Private islands
12 resorts
Spanning 52 destinations,12 countries,
5 continents and employ over 13000 people.

Hospitality Brands - TAJ

Taj Luxury
Its group's flagship brand of traditional luxury full-service hotels, resorts and palaces. business destinations, landmarks, palaces, resorts and forest destinations.
Taj Exotica: Premium resorts in Maldives, Mauritius and Goa.
Taj Safaris: Taj's nascent wildlife lodge brand, premium, high-end forest lodges and destinations.

SWOT - TAJ

Strength

Group comprises 76 hotels in 55 locations across India with an additional 16 international destinations
Employee strength over 13000 people
The perfect experience of Indian luxury living
Employee retention due to good brand image
Considered to be the most premium hotel chain in India
Top-of-the-mind brand recall

Weakness

1. Limited market share due to tough competition from international and domestic players means

2. Terrorist attacks left a question over the security

CONCLUSION - TAJ

Continue to treat all customers equally
Feedback to be taken seriously and addressed immediately
Security to be tightened with out customers knowledge.
Constant training of Employees to deliver excellence in service
Maintain the international standards and still roots remain to be Indian

Table of Contents of Project Report:
Executive Summary
Chapter 1: Introduction
Chapter 2: Theoretical Prospective
2.1 Introduction to Training and Development
2.2 Training and Development: A comparative Study
2.3 Training and Development Objectives
2.4 Difference between Training and Learning
2.5 Inputs in Training and Development
2.6 Importance of Training and Development for the Organization
2.7 The Training Process
2.8 Methods of Training
2.9 Employees Training in Hotel Industry
Chapter 3: Literature Review
3.1 Characteristics of Hospitality Management
3.2 Hospitality Graduates' Skills and Competencies
3.3 Hospitality Managers' Skills and Competencies
3.4 Training Needs of the Hospitality Industry
3.5 Career Development
Chapter 4: Company Profile of Hotel Taj
4.1 Introduction
4.2 Training and Development in Hotel Taj
Chapter 5: Research Methodology
5.1 Objectives of the Study
5.2 Meaning
5.3 Types of Research
5.4 Data Collection Methods
Chapter 6: Results and Analysis of the Survey

Chapter 7: Recommendations
Chapter 8: Conclusions
Chapter 9: Annexure
9.1 Questionnaire
9.2 Bibliography

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