Customer Service Job Description

Would you please give here Description about the work responsibilities for Customer Service Job?

Customer service job give candidates a good understanding of the tasks, responsibilities and skills involved in customer service work.

Main Job Tasks and Responsibilities

Deal directly with customers

Respond promptly to customer inquiries

Direct requests and unresolved issues to the designated resource

Manage customers' accounts

Keep records of customer interactions and transactions

Handle and resolve customer complaints

Organize workflow to meet customer timeframes

Manage administration

Obtain and evaluate all relevant information to handle product and service inquiries

Provide pricing and delivery information

Process orders, forms, applications and requests

Communicate and coordinate with internal departments


Maintain customer databases

Follow up on customer interactions

Provide feedback on the efficiency of the customer service process

Record details of inquiries, comments and complaint

Record details of actions taken

Perform customer verifications

Set up new customer accounts

Prepare and distribute customer activity reports

Key Competencies

Interpersonal skills

Communication skills

Problem analysis and problem-solving

Data collection and ordering

Adaptability

Initiative

Stress tolerance

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Answered By StudyChaCha Member