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  #1  
Old August 18th, 2015, 12:04 PM
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Join Date: Jun 2013
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Here I am looking for Bank of India Escalation Matrix as a PDF format, tell me from where I can get that or would you please provide here???

As you need Bank of India Escalation Matrix, here I am uploading a file from where you can get Bank of India Escalation Matrix as a PDF format, the PDF contains following topics:

Tier 1 CALL CENTER - 1800 220 229 Toll free or 022 40919191 Boi.Starconnect@bankofindia.co.in

Tier 2 SHRI ANURAG SINGHAL - CHIEF MANAGER Anurag.Singhal@bankofindia.co.in

Tier 3 SHRI KAMESH MANTHA - ASTT. GENERAL MANAGER Kamesh.Mantha@bankofindia.co.in

Tier 4 SHRI BUTCHI B. BURRA - DY. GENERAL MANAGER Butchi.Burra@bankofindia.co.in

Tier 5 SHRI R. KOTEESWARAN - EXECUTIVE DIRECTOR ED.Kotee@bankofindia.co.in

BANKING THROUGH MOBILE (BTM)

Tier 1 SHRI SHOBHAN SAHU - MANAGER Shobhan.Sahu@bankofindia.co.in

Tier 2 SHRI MANISH JAISWAL - SENIOR MANAGER Manish.Jaiswal@bankofindia.co.in

Tier 3 SHRI ANURAG SINGHAL - CHIEF MANAGER Anurag.Singhal@bankofindia.co.in

Tier 4 SHRI KAMESH MANTHA - AST. GENERAL MANAGER Kamesh.Mantha@bankofindia.co.in

Tier 5 SHRI BUTCHI B. BURRA - DY. GENERAL MANAGER Butchi.Burra@bankofindia.co.in

BOI escalation matrix






Last edited by Aakashd; May 31st, 2019 at 02:39 PM.
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  #2  
Old November 3rd, 2015, 02:27 PM
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Default Re: Bank of India Escalation Matrix

Hi sir I want to know about the Escalation matrix of bank of India for the internet banking please give me detail as soon as possible?
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  #3  
Old November 3rd, 2015, 02:32 PM
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Join Date: Dec 2011
Default Re: Bank of India Escalation Matrix

Escalation Matrix allows you to specify multiple user contacts to be notified in the event of critical issues. These contact details are presented to the service delivery NOC while creating or updating a service ticket. In simple words if you call to the costumer care of particular bank like bank of India then if customer care is busy with one clients then your call is forwarded to next tier officer

As you want to known about escalation matrix of Bank of India

Escalation matrix of alternate delivery channel products

Internet Banking

Tier 1
CALL CENTER - 1800 220 229 Toll free or 022 40919191

Tier 2
SHRI ANURAG SINGHAL - CHIEF MANAGER
Anurag.Singhal@bankofindia.co.in

Tier 3
SHRI KAMESH MANTHA - ASTT. GENERAL MANAGER
Kamesh.Mantha@bankofindia.co.in

Tier 4
SHRI BUTCHI B. BURRA - DY. GENERAL MANAGER
Butchi.Burra@bankofindia.co.in

Tier 5
SHRI R. KOTEESWARAN - EXECUTIVE DIRECTOR
ED.Kotee@bankofindia.co.in

For more information go through this PDF
Bank of India Escalation Matrix









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Last edited by Aakashd; August 13th, 2018 at 11:35 AM.
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