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Old March 16th, 2016, 11:04 AM
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Join Date: Nov 2011
Default Re: SAP CRM Training

As per your demand here I am providing you course structure of the SAP CRM Training of Learn SAP

Day -1
MySAP CRM Solution Overview
-Overview and Introduction to
-Foundation & Architecture of mySAP CRM
-mySAP CRM Analytics
-mySAP CRM Marketing
-mySAP CRM E-Commerce
-mySAP CRM Channel Management
-mySAP CRM Sales
-mySAP Interaction Center
-mySAP Service
-mySAP Field Applications (with focus on Mobile Service)
-mySAP CRM for Industries
-Integration with other MySAP suite of modules

Day-2
CRM Base Customizing
-CRM Basic data & Customizing settings for these objects:
-Business partner
-Organizational model
-Territory Management
-Product master CRM Business Transactions
-Overview of generic functions in business transactions
-Activity Management (including Activity Journal and Groupware Integration)
-Transaction type and item category customizing for these objects
-Middleware settings
-Middleware connections to R/3, APO and CRM
-CRM Business Partner – CRM Middleware
-CRM Middleware ? Sales and Billing
-Basic concepts of CRM middleware
-Replication administration
-Monitoring & error handling

Day-3
Implement Customer Interaction Center
-Architecture landscape
-Agent functions and processes in the IC
-Define CIC Profile and Customer-Specific
-Workspaces
-Define Front-office framework
-Component Configuration
-Action Box Configuration
-CTI Configuration
-Client Implementation Case Study – Live Exercise

Day-4
Implement Internet Sales
-Architecture and landscape
-Set up logical system and connection with OLTP R/3 and APO
-Configuration of the CRM Server – Base Customizing
-Configuration Web Application
-Creating Product catalogs
-Publication of Product Catalog content
-Create Internet User for order processing
-Sales Transactions using Internet Sales
-Web Shop Maintenance
-Client Implementation Case Study – Live Exercise

Day-5
Implement CRM Marketing
-Opportunity Management
-Activity Management
-Marketing Planning and Campaign Management (Marketing Planner, Product Selection, Partner Functions, Generic Actions, Campaign Execution)
-Marketing Calendar
-Customer Segmentation
-External List Management
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